To Order :
On this site, you will not find "Shopping
Baskets" and "Buy Me Now"
buttons, whose
purpose is to entice you to complete a
purchase without any human intervention. We
pride ourselves on our personal attention to
detail. If you are at all unsure about any
aspect of our products, telephone, fax,
write or e-mail us with your query which
will be answered promptly and, we hope,
knowledgeably. Ganseys, in particular, are
unique garments and we wish to ensure that
you are completely satisfied before making a
purchase, as well as after. The following
information is contained on this page:
How to place
order
Delivery Costs
Delivery
Exchanges
Returns
Your Right
to Cancel
Privacy Policy
Terms of
Business
How to place order
The simplest and safest
method of ordering is by telephone.
We are unable to accept orders
directly via the web. However, apart from
telephoning, an order can be sent to
us either by letter, fax or e-mail. Please find additional ordering
information below. For any other queries or
information please do not hesitate to
contact us. To order now, please select the
ORDER FORM.
Delivery Costs
U.K. POSTAGE AND PACKING
For all U.K. orders please add the following
to cover the cost of post and packing:
| ITEM |
POSTAGE |
|
Hand-knitted Ganseys (always sent by
Special Delivery) |
£7.95 |
|
Machine Knitted Sweaters, single
packs of wool |
£4.95 |
|
Knitting Kits |
£4.95 |
|
Armor Lux Cotton
Smock |
£2.95 |
| One
or Two
Breton Shirts |
£2.95 |
| Three
or more Breton Shirts |
£4.95 |
| If in
doubt about any aspect of postage,
please contact us. |
|
|
If the goods are lost
or damaged in transit, please let us
know promptly. |
|
INTERNATIONAL POSTAGE CHARGES
As the charge for postage depends on a
combination of weight, mode of transport and
destination, it would be impossible to offer
a complete scale of all the various charges.
The easiest method when ordering is to pay
by credit card, in which case we can simply
add the actual cost of the postage to the
order. Please also be aware that local
customs duties may be payable. Please
indicate whether insurance is required.
Unless otherwise specified, parcels travel
at the customer’s risk.
Delivery
UK only: In general, items weighing less than
one
kilogram are dispatched by Royal Mail First Class
Post and
should arrive within a matter of days. Heavier
items (such as knitting kits or multiple packs
of wool) are sent by ordinary Parcel Post which
normally takes some 3 to 4 working days. PLEASE
NOTE THAT ALL HAND-KNITTED GANSEYS ARE SENT BY ROYAL MAIL SPECIAL DELIVERY. This
service guarantees next-day delivery and
requires a signature. We obtain proof of posting
for every item sent, and the Royal Mail offers
compensation of £46.00 should any item be lost in
the post; however if you order anything other
than a hand-knitted Gansey and require
additional insurance please add £1.00 to the
standard post & packing charge. In our experience
the Royal Mail offers a fast, safe service.
If in stock, all orders are
dispatched within 24 hours. If not in stock
we will do our best to make sure that the
wait for goods is as short as possible, but
in these cases please allow 28 days for
delivery or longer in the case of overseas
surface parcels. Please also be aware that
specially ordered hand-knitted Ganseys can
take from 4 to 8 weeks to have knitted.
Exchanges
Please do take the time to
measure your own garments before you order,
to prevent size exchanges. We keep our
costs to a minimum, to offer the best
possible price, and will have to pass on the
cost of return postage for exchanged items.
That is, if you return an item (or items) to
us for exchange, we will have to charge for
the cost of sending a replacement item (or
items), using the same scale of delivery
charges as shown above. For this reason,
please take extra care when ordering to
ensure that the size requested is correct.
Sizing information is available in each
side-panel at right; alternatively, please
do not hesitate to contact us if still
unsure. If you need to return any item to
us, please ensure that you at least obtain a
certificate of posting.
Returns
By placing an order with us,
a contract has been formed. However, with
the exception of hand-knitted Ganseys, you
can cancel your contract at any time up to
seven working days after the receipt of the
goods. To do this, please e-mail or write to
us. You do not have to give any reason for
cancellation; however, a brief explanation
will help us to improve the service we offer
to customers in the future. This policy does
not apply to the bespoke items (that is,
hand-knitted Ganseys), which are exempt from
the right to cancel. If you cancel, you must
return the goods to us at your own expense.
If you need to
return any item to us, please ensure that you at
least obtain a certificate of posting. Returned
goods must be in saleable condition: please
ensure that the goods are packaged
adequately to protect against damage. If you
fail to take reasonable care of the goods
before they are returned to us, and this
results in damage or deterioration, we may
have to charge you for the reduction in
value. This cancellation policy does not
affect your legal rights (for example, if
goods are faulty or mis-described).
Your Right to
Cancel
By placing an order with us,
a contract has been formed. However, with
the exception of hand-knitted Ganseys, you
can cancel your contract at any time up to
seven working days after the receipt of the
goods. To do this, please e-mail or write to
us. You do not have to give any reason for
cancellation; however, a brief explanation
will help us to improve the service we offer
to customers in the future. This policy does
not apply to the bespoke items (that is,
hand-knitted Ganseys), which are exempt from
the right to cancel. If you cancel, you must
return the goods to us at your own expense.
Privacy Policy
This privacy policy sets
out how we use and protect any information
that you give when you use this website. We
are committed to ensuring that your privacy
is protected. When ordering goods we require
your name and address, billing address if
different from delivery address, and payment
details. This information enables us to
process your order. This information is not
shared, nor is it stored electronically
apart from the preparation of accounts. This
sites does not utilize "cookies".
Terms of Trading
The use of this website is
subject to the following terms of use:
- The content of the
pages of this website is for your
general information and use only and is
subject to change without notice.
- Neither we nor any
third parties provide any warranty or
guarantee as to the accuracy,
timeliness, performance, completeness or
suitability of the information and
materials found or offered on this
website for any particular purpose.
- Your use of any
information or materials on this website
is entirely at your own risk, for which
we shall not be liable. It shall be your
own responsibility to ensure that any
products available through this website
meet your specific requirements.
- This website contains
material which is owned by or licensed
to us. This material includes, but is
not limited to, the design, layout,
look, appearance and graphics.
Reproduction is prohibited other than in
accordance with the copyright notice,
which forms part of these terms and
conditions.
- All trade marks
reproduced in this website which are not
the property of, or licensed to, the
operator are acknowledged on the
website.
- Your use of this
website and any dispute arising out of
such use of the website is subject to
the laws of England, Northern
Ireland, Scotland and Wales.
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